Reformat and Setup Endpoint Service

Getting ZORALab crew to help you reformat an endpoint device back to its initial factory settings and then setup its system as per your company's list of software and policies.

Product Details

Reformat and Setup Endpoint Service




  1. Reformat ONE (1) endpoint device.
  2. Setup that reformatted endpoint device.
  3. Validate and Verify usability before release.


Cut-off Time: 7 working days
Execution: Physical Presence ONLY
Location: Klang Valley, Malaysia ONLY


Malaysia: MYR 332.00
Global: Not Available



About the Task

The goal of this task is to perform the following actions for an existing account in a technically warranted manner with the goal to ensure no data losses across the firm:

  1. REFORMAT ONE (1) endpoint (e.g. laptop, desktop, mobile phone, tablet, console, terminal devices) on-site;
  2. SETUP the endpoint as per company list of software;
  3. VALIDATE AND VERIFY the endpoint usability before release back to you.
Here are some considerations before purchasing:

When To Purchase

Best purchase when:

  • an endpoint is found compromised by any malware.

  • an endpoint is retired/expired (e.g. old age) from production and all business data purging is required.

  • an endpoint is overly bloated and a fresh start is required.


To execute the job properly, you MUST:

  • Grant our engineers to work on-site in your premise.

  • All local data had been safely archived into data sharepoint.

  • Assign an admin associate in case of decision making.

  • Product is available ONLY in KLANG VALLEY, MALAYSIA.

What to Expect

You should be prepared to expect all the following:

  • The task REFORMAT ONE (1) endpoint device.

  • The task SETUP the reformatted endpoint device as per companies software list and policies.

  • EFFECT IS USER-ORIENTED so only the owner of the endpoint is affected.

  • The Enterprise software installers, its list of software, and its installing procedures documentations are DEVELOPED/UPDATED in case of future endpoint setup.

  • NO BUSINESS EXECUTION is available during and after the endpoint is freshly reformatted.

  • Old devices (exceeded expected operating life) can be dead/bricked during/after the reformatting operations due to shelf life.

  • Execution usually takes 1-7 DAYS depending on configurations' complexities and any unforseen circumstances.

Frequently Asked Questions

Here are some of our frequently asked questions regarding this product:


YES. Instead of opting for this product, please go for:

Can you do SETUP ONLY?

YES. Instead of opting for this product, please go for:

Can I get a refund if my endpoint is found dead on arrival?

UNFORTUNATELY NO. The task begins the moment we left our base and heading to your location for reformatting that endpoint device.

Do you guys reformat with security enhanced setup?

YES: DEFAULT AND WHENEVER AVAILABLE. Our policy is to enable security features like secure boot and encryption-at-rest disk for your operating system.

Please let us know if you choose not to enable these requirements.

Do you guys setup with security enhancement?

YES: DEFAULT AND WHENEVER AVAILABLE. Our policy is to enable security features like anti-malware shielding, datastore active backup, and etc.

Please let us know if you choose not to enable these requirements.

How ZORALab Executes?

Strictly PHYSICAL PRESENCE since the endpoint device is within your location. Moreover, the lesser the hardware is travelling, the lesser the risk of it getting a catastrophic hardware failure.

Our tools and software are portable so you only need to prepare a temporary workspace for us to work on that endpoint.

Do you archive the data stored locally in the endpoint?

NO: all data shall be archived at your end before our engineer's arrival. We do offer the following product if you want us to perform safe data archiving before reformatting:

Why practice restricted location?

Due to the product nature requiring us to physically interact with the device. Our pricing is a 1-off and our base is currently located in Klang Valley, Malaysia.

Unfortunately, we do not have plan to expand beyond this location to maintain our quality of service at the moment.

Must I assign an associate?

YES. He/she is mainly for decision making like data identifications, and mitigate unforseen circumstances.

ZORALab cannot decide (including delete) anything without your business context that can cause disruption or damage.

Will my system be compatible with ZORALab?

YES. Being compatible means ZORALab crew can support you with our immediate attentions when you call us for emergency assistances (e.g. when you are under cyberattack).

You will receive a certificate of audit (with expiry date) from us after a successful setup.

Does your pricing includes service providers' fees?

NO: EXCLUDE. Pricing shown here are our 1-time ZORALab Salut talent services. You're hiring our talents and knowledge to serve a paricular tech requirement. We will present the vendor pricing during the quotation stage for you to gauge the total project cost.

As of 2022, for valid security and legal reasons, nearly all service providers want direct payment connection with their clients. Hence, we can only guide your assigned associate to setup the payment system.

How to tell you’re not a tech scammer?

By analyzing the ZORALab agent in-charge and our business models. ZORALab and all our agents operate strictly on "Trust is Earned" model. If we failed to earn your trust (e.g. providing a way to verify our bona-fide identity), we cannot proceed any businesses with you at all.

Trust earning and management is critical in ZORALab IT knowledge and data services as losing one is losing all. Also, whenever there is doubt, stick to your hunch. Our agents are trained to take bashes and know how to deal with the authorities legally. Your safety is the highest priority.

Another tell-sign is ZORALab NEVER OUTSOURCE our products and services to any 3rd-party entity so if anyone stated they are on-behalf of ZORALab, you can 100% guarentee to go against them.

Do I get price discounts after cut-off time?

NO - We DO NOT warrant the completion within the cut-off duration. The cut-off duration is a design to cope with probable uncertainties like dealing with uncooperative or problematic Subject or a natural pandemic event.

What happens after cut-off time?

We will discuss with you on Day-3/Day-4 of the execution. Generally, We DO CHARGE as additional unit purchase for causes due to but not limited to:

  • your firm internal disputes causing the delay; OR

  • Subject being un-cooperative and delayed the execution at his/her discretion; OR

  • your related service providers are causing unscheduled outage impeding the executions; OR

  • Subject using complicated and unmaintainable methods/processes/technolgies that are unnecessarily time-consuming.

We DO NOT CHARGE for causes due to but not limited to:
  • global events like Warfare or Covid19 Lockdown; OR

  • natural events on either side like earthquake or volcano; OR

  • ZORALab members being recalled for handling emergency cases.

Terms and Conditions

Before purchasing, please thoroughly read through and process ALL our terms and conditions for ZORALab Salut Services by filling in the legal credentials and signature in their respective last page form. You can email us back with your processed document during the purchase.

Don't worry. You only need to do these ONCE for each of the terms agreement. The coverage will be effective and updated automatically for your subsequent purchases.

Here are the terms sheets:

Request A Quote!

Wanted to hire us to perform this service? Simply contact us by email or phone calls at: