Archive Email Account Service

When To Purchase

Best purchase before an associate is:

• leaving the firm;

• going an oversea business trip;

• going for a long offline and disconnected leaves;

• performing a risky data compromising activities.

Prerequisites

To execute the job properly, you MUST:

• ensure we have a proper setup and configured identity and access to your firm's archives system.

• ensure we have a proper setup and configured identity and access to your subject's email account.

• Your systems are compatible with ours.

• MAX data size: 2TB (Terabytes)

• Assign a data processor associate to sort out disputable files we found.

What to Expect

You should be prepared to expect all the following:

• The task ONLY ARCHIVE and NOT DELETE.

• Incompatible files'/directories' name SHALL BE AUTOMATICALLY RENAMED if your datastore system has naming restrictions.

• Archived data are NOT HOUSEKEEP.

• Malicious or compromise files SHALL BE DISPUTED AND NOT ARCHIVED IF UNRECOVERABLE.

• Access are interacted securely with us using proper and secured IAM vault like Bitwarden.

• Execution takes 1-7 DAYS depending on data hygienes and unforseen circumstances.

Does this includes sharepoint data?

NO. For sharepoint data, please add this product:

Can I ARCHIVE AND DELETE?

YES. Instead of opting for this product, please go for:

Must I assign an associate?

YES. He/she is mainly for decision making like data identifications, and mitigate unforseen circumstances.

ZORALab cannot decide (including delete) anything without your business context that can cause disruption or damage.

How to determine our system is compatible with ZORALab?

Query with us before purchase. If there is a significant learning curve and you want us to proceed regardlessly, we may charge a small exploration fee to integrate your system.

What should I do for data more than 2TB?

It will be treated as another account purchase. Each purchase is capped at 2TB.

Does your pricing includes service providers' fees?

NO: EXCLUDE. Pricing shown here are our 1-time ZORALab Salut talent services. You're hiring our talents and knowledge to serve a paricular tech requirement. We will present the vendor pricing during the quotation stage for you to gauge the total project cost.

As of 2022, for valid security and legal reasons, nearly all service providers want direct payment connection with their clients. Hence, we can only guide your assigned associate to setup the payment system.

How to tell you’re not a tech scammer?

By analyzing the ZORALab agent in-charge and our business models. ZORALab and all our agents operate strictly on "Trust is Earned" model. If we failed to earn your trust (e.g. providing a way to verify our bona-fide identity), we cannot proceed any businesses with you at all.

Trust earning and management is critical in ZORALab IT knowledge and data services as losing one is losing all. Also, whenever there is doubt, stick to your hunch. Our agents are trained to take bashes and know how to deal with the authorities legally. Your safety is the highest priority.

Another tell-sign is ZORALab NEVER OUTSOURCE our products and services to any 3rd-party entity so if anyone stated they are on-behalf of ZORALab, you can 100% guarentee to go against them.

Do I get price discounts after cut-off time?

NO - We DO NOT warrant the completion within the cut-off duration. The cut-off duration is a design to cope with probable uncertainties like dealing with uncooperative or problematic Subject or a natural pandemic event.

What happens after cut-off time?

We will discuss with you on Day-3/Day-4 of the execution. Generally, We DO CHARGE as additional unit purchase for causes due to but not limited to:

• your firm internal disputes causing the delay; OR

• Subject being un-cooperative and delayed the execution at his/her discretion; OR

• your related service providers are causing unscheduled outage impeding the executions; OR

• Subject using complicated and unmaintainable methods/processes/technolgies that are unnecessarily time-consuming.

• global events like Warfare or Covid19 Lockdown; OR

• natural events on either side like earthquake or volcano; OR

• ZORALab members being recalled for handling emergency cases.

How ZORALab Executes?

Depending on data nature and technological availability. We generally execute the tasks in the following orders:

1. COMPLETE-REMOTE - [RECOMMENDED] When data is not critically risky (e.g. invoice files, documents, statements, notes, etc) and your system are accessible across the Internet. We access via our instruments and endpoints.

2. CONTROLLED-REMOTE - [USUAL] When data is not critically risky and there is a need for your associate to monitor our executions on-the-job. We remote into your assigned endpoint(s) and perform executions.

3. PHYSICAL PRESENCE - When the data is critically risky (e.g. process technologies, trade secrets, etc) or the task physical nature is not permittable (need physical access). We will physically show up at your firm using your endpoints to get the job done. Additional logistic charges may apply.